WE HAVE COLLECTED A SERIES OF QUESTIONS THAT ARE MOST FREQUENTLY ASKED, WITH RELATED ANSWERS
All the truffles you see on our site are personally extracted by us, with our hands, and the extraction area is different according to the variety of truffle. You will find the origin of the truffle in each product sheet, in any case the extraction areas are mostly Abruzzo, Marche, Molise or Campania!
The Truffle should be cleaned of earth residues only shortly before its use. You can help yourself with a toothbrush (similar to the one used to clean your teeth) and a trickle of running water, drying it immediately with paper towels or a cotton cloth. For the White Truffle it is preferable to avoid water and clean it with a brush or damp cloth.
The truffle can be kept fresh for about 7/10 days after harvesting to preserve its organoleptic characteristics. We advise you to consume it immediately, fresh fresh as we deliver it to you. If, on the other hand, you cannot consume it immediately, we advise you to remove it from the wrapping we made for shipping and keep it in the refrigerator wrapped in absorbent paper or a cloth, preferably in an airtight jar or container and replace the paper or cloth whenever they turn out to be moist.
We ship from Monday to Wednesday to avoid any stalling of the goods over the weekend and always guarantee you the highest quality and freshness! From the time of shipment, the goods will be delivered within 24h, only in rare cases it could take 48h. In any case, we ship fresh truffles in polystyrene boxes and dry ice blocks to preserve all the organoleptic characteristics.
Of course! when we process your order we will send you a tracking code to monitor the status of the shipment in real time.
Of course! For any question, problem or doubt you can contact us by email at email@example.com or by phone/whatsapp at +39 3206116810
Of course, if you are a company and you want to offer your customers our delicious truffles and products, we have reserved prices! Contact us by email at firstname.lastname@example.org or by phone/whatsapp at +39 3206116810. In the email/message include your company data and a brief presentation of your company, we will contact you as soon as possible.
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